Inside Redbox - Latest Comments in Redbox Promotes Leonard to Senior Management

Re: Redbox Promotes Leonard to Senior Management

John — Sat, 23 Aug 2008 23:42:06 -0000

That are 2 types of emails.
One is titled reciept the other is return
"return" will show the "date rented", "date due", "date returned"

Did you get a "return" email?

Re: Redbox Promotes Leonard to Senior Management

JF — Sat, 23 Aug 2008 20:26:42 -0000

YES, I am being charged for a rental that was returned and they are willing to do a "SEARCH". The video was returned and rented immediately because the person behind me wanted that movie and it was OUT. A month later I receive a charge on my credit card. I have spent eight different days, waiting on hold for over 30 minutes to just REACH a customer service rep. The machine has an out of order sign on it at this time and I asked the store manager about that. He stated that they have only had problems with it and they aren't responsible for it. I am looking for anyone else who has a similar problem so that I can present a case with customer service. ANY information you have would be appreciated.
THANKS

Re: Redbox Promotes Leonard to Senior Management

daniel644 — Fri, 15 Aug 2008 22:56:59 -0000

did you get email reciepts? if you did you could have caught that the machine didn't register your return and could have called redbox imediately prior to gettting charged 53 dollars.

Re: Redbox Promotes Leonard to Senior Management

Shirley — Fri, 15 Aug 2008 21:06:40 -0000

Has anyone else been billed for DVD's Redbox Claims weren't returned. To make matters worse one of the movies was so damaged that i called and complained. they gave me info for a comp rental.
took it and another really dumb movie back weeks ago and got a $53 bill today. Redbox says i didn't return them. our machine hasn't ever worked right so..........
why would i keep a damaged DVD and a really dumb movie???

I called them since they didn't respond to my e-mails and they offered to take 50% off the cost which doesn't work for me OR they will do an audit on the machine.

any ideas on where to go for help???

thanks much

Shirley

Re: Redbox Promotes Leonard to Senior Management

David Ellis — Tue, 05 Aug 2008 00:10:57 -0000

How do you ever figure out what "Redbox" will have what movies? There are only two in my area, and both of them still don't stock the "available" selections. Very frustrating not being able to find what I want when I go to the store.

dve

Re: Redbox Promotes Leonard to Senior Management

ntoxk8n — Sun, 03 Aug 2008 22:23:26 -0000

That sounds great, Ray. But didn't I read somewhere that you can't pre-pick your movie online and use a code at the kiosk for that movie--you actually have to pay for it?

Re: Redbox Promotes Leonard to Senior Management

Kevin — Sun, 03 Aug 2008 09:08:47 -0000

Tim, I'm with you. I get aggravated waiting in line to simply return while I watch people browse and browse (and browse some more).

Re: Redbox Promotes Leonard to Senior Management

Ray — Sat, 02 Aug 2008 14:36:19 -0000

There is a way to pre-pick your movies Tim.. just go online.. pick your movies.. and pick them up when you get to the kiosk!!! :D

Re: Redbox Promotes Leonard to Senior Management

Tim — Fri, 01 Aug 2008 23:35:20 -0000

The store near me just added a second kiosk. But now I wonder about the sense of that. If a movie I want is not available in at the kiosk I choose, I have to see if it's available on the other one, possibly waiting in line a second time. I always thought it would be nice if there were two screens sharing one (larger) robot disc library. That way, two people could rent at the same time but the library would be common. I first thought of that idea while waiting in line as people browsed to see what they want. It was then that I wished there was a way that I could at least "pre pick" my rentals even if I would still have to wait for them to finish before purchasing. Even with that system the lines would move faster. Another idea would be a "return only" ability, separate of the rental line queue.

Re: Redbox Promotes Leonard to Senior Management

Jerry Flaherty — Fri, 01 Aug 2008 20:11:07 -0000

Keep up the SUPER work all around Micheal!!!!!!
Redbox continues to be the BEST bargain by far for DVD rentals. [now all I need is someone to go get and return them for me! just kiddin!]

Re: Redbox Promotes Leonard to Senior Management

Myron — Fri, 01 Aug 2008 13:09:50 -0000

If you call the tollfree number and report cursor problems, they can fix it from there offices, I have had to do that when I could not enter codes, and they will give you a free rental good for 45 days to boot.

Re: Redbox Promotes Leonard to Senior Management

Michael — Fri, 01 Aug 2008 11:11:53 -0000

Its just a zip code error, since AF and Highland share the same zip code.

I remember when I called them about the problems with the box, it took awhile for them to figure out what box I was talking about because I told them it was in American Fork on State Street, but their system said it was in Highland on Grassland Drive. :)

Re: Redbox Promotes Leonard to Senior Management

infoman — Fri, 01 Aug 2008 10:50:04 -0000

Thanks. I figured the "Highland" store was really the American Fork one. It's odd that they think it's in Highland when it's actually on the border between AF and Lehi. :)

Re: Redbox Promotes Leonard to Senior Management

Michael — Fri, 01 Aug 2008 00:56:26 -0000

It is at the Walmart in American Fork (I think the Redbox site calls it Highland), although the second kiosk is working fine, as it is brand new.

You can still get the first one to work, but entering promo codes and/or your email address is generally a futile endeavor.

Re: Redbox Promotes Leonard to Senior Management

infoman — Thu, 31 Jul 2008 19:01:08 -0000

Is it the Walmart in Lindon or in Highland where the faulty machine is? (So I'll know where to avoid going.)

Re: Redbox Promotes Leonard to Senior Management

writeman47 — Thu, 31 Jul 2008 13:04:02 -0000

The touchscreen at the Redbox I use at my local WalMart lives up to its name. It is VERY touchy, especially when I'm trying to enter my code or my email address. It frequently locks up and the cursor starts jittering all over the screen. Sometimes starting over works, sometimes not. Very frustrating.