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It's a little strange that the other kiosks even take the movies. You'd think they'd try to read the bar code and kick it back out as "invalid."
How is this problem in anyway a Corporate Redbox problem? People get jealous of Redbox's overall success and they'll complain - ridiculous.
Learn to take your own advice - educate the people that come to your non-redbox machines.
Society has gotten more stupider ;) I see it day in and day out. I give people a form to fil out with specific instructions and they still can't do it right.
Since he owns these machines, it's his issue. Keep the movies and convert them to rent from your machine. The idiot will get charged for not returning it.
It doesn't apparent to be a matter of education that is required, but a matter of upgrading the technology he uses.
Just by two cents...whatever that is worth in today's economy;)
It may be a benefit Todd to change his dvd cases to prevent loss of his own dvds into a Redbox machine.
You would think that a person could pay more attention and not to put a dvd in the wrong kiosk.
This guy should have machines that are smart enough to spit out dvd's that do not belong in that system. Don't blame others for shortcomings of your own machines ! Complain with whoever manufactured your dvd machines, they are are ones who screwed up.
Speaking of arrogant..
Nobody in their right mind would purposely return a Redbox dvd to a non-Redbox machine. (Remember: $25 after 25 days, plus no dvd.) So it is probably just a silly mistake by a very few people. Or perhaps it is just a few people being total idiots, you decide. Don't blame "corporate America" just because of a few mistakes or idiots.
There's my three cents.. Two cents plus one for inflation :)
http://www.redbox.com/Locations/KioskResults.as...
But MovieCube is in Publix and Kroger which are littered around. Anyone who lives near that Wal-Mart may see "Return anywhere" and return at Publix. I'm not saying it's 'corporate arrogance' but it's something that should be addressed.
http://www.thenewrelease.com/newspress110206.htm
If McDonald's can hire marketing people to select colors to make me hungry in their stores I think putting forth a few thousand dollars to establish some sort of differentiating mechanism between their major competitors.
Redbox introduced a feature that has had unintended consequences. For the sake of their own company, their customers, and their own moral responsibility, they should make sure their customers understand where to return their DVD's. If they do not, at the very least they will see their inventory lost and their customers angry.
For this particular vendor, he invested in a business when Redbox was nowhere near his location, and the consequences of Redbox policies could not be foreseen. It is absurd to suggest that he needs to spend a fortune on upgrades to his equipment when Redbox could easily send out new signage or change the machine display for the entire nation with a few mouse clicks.
In the meantime, Redbox customers are actually inflicting damage upon the vendors machines, according to the letter. The potential for funds lost due to downtime and his own unhappy customers will not be recouped by keeping the extra DVDs. They may be complete fools, but it really sounds like people are trying to return their DVDs and angrily jamming them into the machine.
Also, keep in mind that putting up a sign that says "This is not a Redbox" would work pretty effectively as advertising for the competition, which means that such signs are not a reasonable expectation. Perhaps he could say "This machine only accepts Brand X DVDs" but this may not be enough to resolve the problem considering how dumb these people have already shown themselves to be.
Redbox should push a few clicks and update their signs and website to clearly state that "Return to any Redbox" means Redbox only.
I understand his anger here but this problem is something that happens all the time in plenty of industries. The discs have the redbox name on the case....
How about some suggestions from you all about what this "magical sign" should say? What makes you think people will read those signs when they dont bother to read signs when they are returning these wrong DVD's?
The main machine I go to, in Southern California, has a large sticker/sign directly above the screen that says ......
"return to any redbox location"
It is clear and about 2 inch tall letters directly above the screen that you stare at while you are getting your movie.
There are people who make mistakes or who do not pay attention. But in my opinion it is just a few iggnorant people who casue the problems. At least in my area, the machines are clearly labeled and it should be the consumers responsibility to pay attention.
Growing up my grandmother had a small video store in a small time. We always got returns from other places and we would simply call the store and they would come and pick them up.
Like Katrina, I rolled past a kiosk to see the diction for myself before I commented. It does indeed say "Return to any Redbox location."
I'm sorry that Johnny can't read. I'm sorry that Johnny is a dumbass. But what Johnny does is not the fault of Redbox. I'm truly disgusted by the thought that every dullard in this country has to be coddled and hand-held through their entire pitiful existence because somehow they are completely blameless for their mistakes NOTHING seems to be their fault.
This is a case where Johnny is complaining about his toaster catching on fire and burning down his house because he was trying to use it to brew coffee. It is NOT the fault of the toaster manufacturer.
I feel for Todd for having to put up with the morons, but the line "Typical Corporate America arrogance!" made me laugh (I thought the strike was over and all the comedy writers were back to work.)
And I wonder... how many of Todd's DVDs have broken Redbox kiosks? I'm sure that's not important.
The vendor says: "I need Redbox to place signage on their machines, further educating their customers".
While it's not necessarily good marketing for this person, couldn't he just as easily add some signage to HIS five machines about NOT returning Redbox movies to this location or something similar?
keep it coming
It is harder than most might think to get a dvd machine to refuse a dvd.We do not know what exactly happened,they get stuck,they confused the software with a error,The dude is just pissed,I would definitely put a big sign up that states "Do not return RED BOX dvd's here"But do not take away the "return at any Red Box location" Red Box can not be held responsible. This is deeper than what is told,he has probably lost a bunch of business to Red Box,he does say his were there first and the big corporate came in.They shut out the small guy.This is happening all over America.If he gets more new releases he will have a better thing going anyway.The Red Box around me never have what is on their display board.
Customer's fault: "Return to any *Redbox* location". If the customer doesn't know what a Redbox location is, how is that Redbox's fault? They are those BRIGHT RED BOXES! Hello! Is Blockbuster supposed to have a large sign that says, "This is not a Wherehouse Rental Store"? Is McDonald's supposed to have a sign that says, "This isn't Burger King?"
Todd's equipment: First, if his rental machines are big red boxes, that's a problem he's going to have to deal with. Just because he was the first in Kansas doesn't mean he was first in the business. Redbox started before him and secured the trademark. If he has red rental boxes the onus is on him to clearly identify his machines (in particular as *not* being Redbox).
Second, if his rental machines are accepting product that does not belong to him, then that is the fault of his machines. I'd say he needs to go to the equipment maker and get that fixed. Maybe he should fix his machines to accept the DVDs and then he can put his own sticker and case and rent them out himself.
Instead of a sign saying Don't return Redbox here, have a sign saying Only Return (Todd's Box Name) movies here.
Removes the confusion (for the ones that can and/or bother to read) and doesn't promote anyone else.
You can put a sign on a door that says "PULL" and people will push it or vice versa. A LOT of people simply don't read. My advice to the guy would be to make sure his machines look as dissimlar as possible to Red Box and to put a large notice to return only whatever brand name his business is to that machine.
The Redbox machine clearly says return to any "Redbox" location. Not any machine that looks similar. If someone is that lazy, rushed, dim, ect to return a movie to the wrong company's kiosk, Redbox shouldn't be held liable for any damages.
Instead of complaining about Redbox the logical route, like others have said, is to fix it so that your machine will only accept your dvds.
But you know what? The businessman who points the finger is less likely to survive than the one who's too busy to point the finger. Squealing about your problems is a preliminary symptom of defeat. You can be frustrated all you want off the clock, but a prepared businessman can solve his own problems.
An unprepared businessman can find a new job.
HIS non-Redbox machine is having problems, and HIS machine should be changed to deter or prohibit people from returning their Redbox dvds in his machine.
IMHO if he really wants people to stop doing this, he should paint HIS machine a different color, other than RED. That would be a big deterrent right there, I think. If the purpose of having HIS conpany's machine red is to remind people of the succcessful Redbox company, then they were just trying to bank off of another company's successes anyhow, and if their machine gets damaged because it looks so much like a Redbox, then that is their own fault.
So paint it Blue and call it the Big BLUE Box and make all of your stuff obviuously BLUE and their wont be much confusion anymore. ;)
Redbox should actually reimburse that guy for his damage. The DVD's ARE actually Redbox DVD's. He shouldn't return the DVD's to Redbox without compensation. It's actually Redbox's problem and the stupid customer who returned them.
What your talking about is consumables, what I'm talking about is Product. What I'm saying is, if Redbox wants their movies returned to them from that guy, if I was that guy, I wouldn't return those DVD's until they reimbursed me for the damage. Why should he just had over the DVD's that damaged his Kiosks? After all, he's holding all the cards, ethically and legally.
I know that their customers could be pegged as idiots, but after all we are talking about REDBOX's product.
By-the-by, I do like Redbox. I haven't had any problems with them at all.
This guy may or may not be trying to find ways to blame other people, and yes, there is a lot of competition out there, I just think he shouldn't have to CHANGE HIS machines (at a cost of $1000's or more), especially when he has competition.
Who knows, this may be just "sympathtic advertising" for his business.
Does he not think that redbox gets misdirected returns from other company's kiosks? They have a system for handling these returns, and their kiosk is designed so that the dvd either fits into the slot or it doesn't. If it does, it's not going to "damage" their machine, and their Customer Service department will deal with the customer who calls them to report they put their Mom & Pop dvd into the redbox and attempt to get it back to them, and gain a new customer at the same time.
Does anyone know the 1-800 number for Todd's Customer Service department?
Todd should direct his sour grapes to redbox. Maybe they'll feel sorry for him, spend a few hundred thousand to change 8000 or so of their "Rent & Return at any Redbox Location" signs to say "Make sure you don't return this dvd to one of Todd's 5 kiosks"
discuss Red Box Dvd operation with a live customer
service rep---------their 1-866 is not live, it
is strictly on-going recording to HANGONS.
Is it at all possible to get a legitimate business
phone number?
any business information ..........just hangons.
RR